At rn999, we take the privacy and security of every registered player's personal data seriously — whether you are placing a PSL bet from Karachi, spinning slots from Lahore, or accessing live casino from Islamabad. This Privacy Policy explains exactly what data rn999 collects, why we collect it, how we use it, and the rights you hold over your own information.
Your Privacy Matters: This Privacy Policy applies to all personal data collected and processed by rn999 in connection with the rn999 website, mobile platform, gaming products, financial services, and customer support operations. By registering an rn999 account, you acknowledge that you have read and understood this policy in full.
rn999 is Pakistan's premier online gaming platform, serving registered players across Karachi, Lahore, Faisalabad, Islamabad, and cities throughout the country. As a platform that processes financial transactions, identity documents, and gaming activity data, rn999 recognises that data privacy is not a legal formality — it is a fundamental obligation to every player who trusts us with their personal information.
This Privacy Policy governs the collection, storage, use, disclosure, and deletion of personal data processed by rn999 in connection with:
This policy should be read alongside rn999's Terms & Conditions and Responsible Gaming Policy, both of which incorporate privacy-related obligations. Where there is any conflict between this Privacy Policy and any other rn999 document, this Privacy Policy shall take precedence with respect to data protection matters.
rn999 collects the minimum personal data necessary to deliver a secure, compliant, and high-quality gaming experience to Pakistani players. The categories of personal data we collect include:
| Data Category | Specific Data Points | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality | Required (KYC) |
| Contact Data | Email address, mobile phone number, city of residence | Required |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, card type (last 4 digits only), transaction history | Required (payments) |
| Gaming Activity Data | Bets placed, games played, win/loss records, session duration, deposit and withdrawal history | Required (platform) |
| Technical Data | IP address, device type, browser type and version, operating system, login timestamps | Automatic |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | As submitted |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session reminders, problem gambling flags | As applicable |
| Marketing Preferences | Email/SMS opt-in or opt-out status, promotional response history | Optional |
Card Data Security: rn999 does not store full card numbers or CVV codes. All card payment data is tokenised and handled by our licensed payment processor in accordance with applicable payment security standards. rn999 staff cannot access your full card details at any time.
rn999 collects personal data through the following channels and mechanisms:
rn999 processes your personal data only for specific, legitimate purposes. We do not process personal data beyond what is reasonably necessary for the following purposes:
rn999 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:
rn999 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. rn999 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Data Sales: rn999 categorically does not sell, broker, or otherwise commercially transfer your personal data to any third party for advertising, profiling, or marketing purposes. Your data is used exclusively to deliver rn999 services to you and to meet rn999's legal obligations.
rn999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years post-closure | Legal / AML obligation |
| Financial Transaction Records | 7 years from transaction date | Financial regulation |
| Gaming Activity Logs | 5 years from session date | Licence obligation / disputes |
| KYC Verification Documents | Duration of account + 7 years | AML / KYC regulation |
| Support Communications | 3 years from last interaction | Legitimate interest |
| Technical / Log Data | 13 months rolling | Security / fraud prevention |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent |
| Self-Exclusion Records | Indefinite (safety obligation) | Responsible gaming obligation |
Upon expiry of the applicable retention period, rn999 will securely delete or anonymise your personal data in a manner that makes it impossible to re-identify you from the remaining records.
rn999 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
Your Responsibility: While rn999 takes all reasonable technical and organisational measures to protect your data, you also play a role in account security. Use a strong, unique password for your rn999 account, do not share your login credentials with anyone, and contact rn999 support immediately if you suspect unauthorised access to your account.
rn999 uses cookies and similar tracking technologies on its web platform. Cookies are small text files stored on your device that help rn999 deliver a functional, secure, and personalised experience. The following categories of cookies are used by rn999:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals | No — essential for platform operation |
| Functional | Remembering language preferences, account display settings, notification preferences | Yes — via browser settings |
| Analytics | Aggregated usage statistics, page performance metrics, error logging — all anonymised | Yes — via cookie consent settings |
| Marketing | Tracking promotional campaign effectiveness for rn999's own internal attribution. No third-party advertising cookies are used. | Yes — via consent settings or opt-out |
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the rn999 platform from functioning correctly. rn999 does not use third-party advertising networks or share cookie data with external advertisers.
As a registered rn999 player, you hold the following rights with respect to your personal data. rn999 is committed to honouring these rights within the timeframes stated:
To exercise any of the above rights, contact rn999's support team via live chat or by email at [email protected]. rn999 may ask you to verify your identity before processing a rights request. rn999 will respond to all verified rights requests within 30 calendar days.
rn999 is strictly an adults-only platform. Access to all rn999 gaming products, including cricket betting, PSL markets, live casino, slots, and arcade games, is restricted to individuals who are a minimum of 21 years of age. rn999 does not knowingly collect, process, or store personal data belonging to any person under the age of 21.
rn999 enforces its age restriction through mandatory date-of-birth collection at registration and through identity document verification as part of the KYC process. Where rn999 has reasonable grounds to suspect that a registered account belongs to a person under 21 years of age, the account will be immediately suspended pending age verification, and all gaming activity and financial transactions will be frozen until the matter is resolved.
If a parent or guardian becomes aware that their child under the age of 21 has registered an rn999 account or submitted personal data to the Platform, they should contact rn999 support immediately at [email protected]. rn999 will act promptly to close the account and securely delete all associated personal data.
Underage Gambling Warning: Underage gambling is illegal and harmful. rn999 takes its 21+ obligation seriously across all markets it serves, including all cities in Pakistan. Any attempt by a minor to access rn999 will result in immediate account closure and referral to appropriate safeguarding procedures.
rn999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, rn999 will notify registered players by displaying a prominent notice on the Platform and/or by sending an email notification to the registered account address.
The "Last Updated" date displayed at the top of this page indicates when the Privacy Policy was most recently revised. Continued use of the rn999 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and may request voluntary account closure in accordance with rn999's Terms & Conditions.
rn999 encourages all registered players to review this Privacy Policy periodically, particularly before making deposits, engaging with new promotional programmes, or submitting personal data updates to the Platform.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, you may contact rn999 through the following channels:
All formal privacy complaints will be assigned a reference number and acknowledged within 48 hours of receipt. rn999 aims to resolve all privacy complaints within ten (10) business days. If you remain unsatisfied with rn999's response to a privacy complaint, you may be entitled to escalate the matter to the relevant data protection authority or gaming regulatory body in accordance with the applicable jurisdiction.
rn999's approach to data privacy goes beyond minimum legal compliance. These are the concrete commitments every Pakistani rn999 player can rely on.
Every byte of data exchanged between your device and rn999's platform travels over TLS-encrypted connections. Your login credentials, PKR transactions, and personal details are protected in transit at all times — from Karachi to Islamabad and everywhere in between.
rn999 collects your CNIC or passport details solely for identity verification and age confirmation. Your KYC documents are processed by licensed verification partners under strict confidentiality agreements — never shared with advertisers or data brokers.
rn999 has a strict no-data-sales policy. Your personal information — including your phone number, email, gaming history, and financial data — is never sold, rented, or commercially transferred to any third party for marketing or profiling purposes. Full stop.
rn999 only sends promotional offers, PSL betting tips, and bonus notifications to players who have explicitly opted in. You can withdraw marketing consent at any time through your account notification settings — with no impact on your gaming account or withdrawal rights.
Every registered rn999 player has the right to request a complete copy of their personal data, request corrections, or ask for deletion where legally permissible. Submit a data rights request anytime via rn999 live chat or email — processed within 30 days, no questions asked.
Self-exclusion requests, deposit limit settings, and problem gambling flags are treated as the most sensitive data category on the rn999 platform. This data is held indefinitely to protect vulnerable players and is never used for commercial prof iling or marketing segmentation.
Your privacy is protected, your data is secure, and your rights are respected — now explore everything rn999 has to offer Pakistani players, from PSL cricket betting to live casino and slots.